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About Us Echo E-Business are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link in the top navigation.

Our Contact details:

Echo E-Business Ltd
Studio 24
24-28 St Leonards Road
Windsor
Berkshire
SL4 3BB

Phone: 0207 193 5942 (International: +44 207 193 5942)
Customer Services: 0845 838 4869
Email: bookings@learnebusiness.com
Making A Purchase

HOW TO BOOK

Making a booking could not be easier. Just browse our store, and add any courses that you wish to attend to your bookings. You will then be able to select the number of delegates you wish to book on the course. Next click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order, as well as the opportunity to enter coupon code to claim special offers and discounts.

SECURE DEBIT AND CREDIT CARD OPTION

We accept VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, SWITCH, SOLO, DELTA, VISA DELTA and VISA ELECTRON

All credit and debit card payments are currently transacted through our sister company Echo E-Business Management Ltd which uses a third-party secure processing provider.

We accept credit and debit card payments using ULTRA-SECURE 2048-BIT ENCRYPTION provided by a leading third-party payment processing solution.

All card transactions are fraud checked and we register internet (IP) addresses of purchasers.

BANK ACCOUNT TRANSFER OPTION

You can pay us by account transfer direct to our bank account. Payment must be received within 7-days of order, and within 14-days of the course start date, unless otherwise spedified or agreed.

On receipt of your booking, we will forward you invoice and bank account transfer details.

PAYPAL OPTION

As an alternativie, we also accept PAYPAL. Choose 'Paypal' from the options on the payment form.

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency

Payment is taken prior to the course, either
1) at time of booking:
Online via debit/credit card or Paypal
2) Bank Transfer with seven days of receipt of invoice
We hold your booking for a maximum of 7-days. However, In order to cover training materials and your place at the venue, payment must be received 2-weeks prior to course start date.

PURCHASE ORDER

If your organisation uses purchase order numbers, you may wish to include this on the booking form. This will also appear on your invoice for your records.

COURSE AND EVENT BOOKING TERMS AND CONDITIONS

PAYMENT TERMS:

Payment is taken prior to the course, either

1) at time of booking: Online via debit/credit card or Paypal

2) Bank Transfer with seven days of receipt of invoice:

We hold your booking for a maximum of 7-days. However, In order to cover training materials and your place at the venue, payment must be received 2-weeks prior to course start date.

Payment details will be provided to you further to your booking.


CANCELLATION OF LIVE ONLINE COURSES, HALF-DAY, SHORT SEMINAR OR WORKSHOPS

Should you decide to cancel a seminar or worshop event, the following fees apply:

7 days or more prior to seminar or event - no charge - full refund
6 days or less prior to the seminar or event - for cancellations received on or after this date, or in the event of non-attendance, a 100% cancellation fee applies
All cancellations must be made in writing and will be acknowledged in writing. Alternatively, you may send someone else from your company for no additional charge.

CANCELLATION OF CLASSROOM COURSES

Should you decide to cancel your a 1-day or 5-day course, the following fees apply:

30 days or more prior to training - no charge
29 days - 15 days prior to training - admin fee of £99
14 days or less prior to training - for cancellations received on or after this date, or in the event of non-attendance, a 100% cancellation fee applies
All cancellations must be made in writing and will be acknowledged in writing. Alternatively, you may send someone else from your company for no additional charge.

REIMBURSEMENT

While we do not wish to cancel any of our courses, Echo E-Business reserve the right to cancel under exceptional circumstances. In the highly unlikely event of this happening, we will offer you a choice of alternative dates or a full refund. We are not responsible for any extra costs incurred as a result of a cancelled course, however we will endeavour to ensure you are provided with a fair choice of options to your satisfaction.

COURSE AND EVENT VENUES

We select training venues for quality, safety, efficiency and customer comfort. We hire these venues and their services from third party companies such as Regus, or directly at the venues. We will not be liable for any damages or costs relating to personal damage, loss, theft, failure to provide service or other, by the venue. However, it is of concern to us if our clients are not satisfied or have a complaint about a venue. We will assist you with supporting any complaints you have about the venue, to the venue facilitator.

YOUR SATISFACTION

It is our endeavour to ensure high standard and quality that you and your staff deserve. We welcome any feedback from yourselves, company or delegate, to ensure your entire satisfaction with our services


CERTIFICATE IN ONLINE BUSINESS TERMS AND CONDITIONS

The following additional terms apply to the COB Certified E-Business Manager, COB Certified E-Commerce Manager and COB Certified Digital Marketing Manager programs and qualifications.

Award of the respective Certificates in Online Business (COB) is dependent on passing an exam. The pass mark is 70%. The mark is delivered is delivered to you within 1-2 weeks of the exam, and the certificate is sent to you within 3-4-weeks of the exam. The certificate and title does not expire, however you may continue to update your skills with further training and additional exams that we provide.

COPYRIGHT

Copyright exists in all training and certification programs developed by the founders of Echo E-Business Management Ltd (Learnebusiness.com). Copyright in all training, certification programs, web site, articles, content. logos and design is owned by it's sister company Echo E-Business Ltd. All Rights Reserved. Unauthorised copying. reproduction, hiring or lending is strictly prohibited.

DELEGATE RULES

Consultants in marketing, web, e-business, e-commerce, business, or management and individuals from marketing companies, e-commerce suppliers, digital or web development agencies are strictly prohibited from attending our training programs. The qualifications that we provide may not be used for the purpose of selling, promoting or endorsing consultancy, marketing or web services to third-party organisations, unless otherwise agreed in writing.



E-BUSINESS CLINIC TERMS AND CONDITIONS

What?
The objective of our consultations is to provide expert independent advice based on experience knowledge and resources available. 1-hr sessions will be booked at your convenience for up to two of your organisation's delegates.

Where? When? and How?
The E-Business Clinic is delivered via our Secure Online Meeting Centre

Confidentiality
The confidentiality of any project you discuss with us of upmost importance. We can provide a confidentiality/non-disclosure agreeement for your project or site if required.

Payment

Payment is taken prior to the consultation, either at time of booking:
Online via debit or credit card


Cancellation:

Should you decide to cancel, the following fees apply:

7 days or more prior to consultation - no charge
6 days or less - An administration fee of 10 pounds will be taken
Within 48-hours - Consultation Fee will not be refunded, unless under exceptional circumstances

Postponement

We are able to postpone appointments where you have given us 24-hours notice.

All cancellations must be made in writing and will be acknowledged in writing:

Reimbursement

While we do not wish to cancel any of our bookings, under exceptional circumstances Echo E-Business Ltd reserves the right to cancel or reschedule any consultation with more than 24-hours notice. In the highly unlikely event of this happening, we will offer you a choice of alternative dates or a full refund. We are not responsible for any extra costs incurred as a result of a cancelled booking.

ADDITIONAL LIVE ONLINE TRAINING COURSE TERMS AND CONDITIONS

We provide a highly reliable and powerful online training environment using cutting-edge WebEx facilities.

In the unlikely event that we need to cancel or postpone a course, you will be offered an alternative date or a full refund

We have clearly placed connectivity and technical requirements on the course descriptions page, and will not be liable for any poor performance due to telecoms, speed or other from the delegates connection.

Dial-in and course login details will be emailed to you 1-hr prior to the course.

Your license is for one person connection only. If you would like mulitple attendance, greater than 5 delegates, please contact us to discuss special rates.

The copyright in all training courses is owned by Echo E-Business Ltd.
It is forbidden to copy any element of the course

We request all delegates to login 10 minutes before each training module

You will be required to call in via telephone and will be charged at your standard local rate by your provider.
Tax Charges - All public courses held in the UK and Italy are Subject to 20% VAT Tax
- We are not required to be registered for VAT in Sweden or Switzerland and therefore no tax is applied
- Courses taking place outside of the EU are non-taxable

Our online bookings system automatically calculates dependent on your location.
- We are registered with HM Customs and Excise: Registration Number: 113 5342 53
Guarantee

We pride ourselves on excellent feedback from our clients and are confident about the quality and service we offer those who attend our courses. All of our delegates are provided with high quality, usable and valuable course materials, as well as a trainer contact details for follow-up questions relating to our course. We guarantee your satisfaction with our training. In the highly unlikely event that you were unhappy with our training, we will work with you to rectify any training shortfalls, at our own cost.
Reaching Us
You can reach us via our web site 'Contact Us' form or via Telephone Direct to 0845 838 4869 (International: +44 845 838 4869)

Alternatively you can email Bryony in customer services: bookings@learnebusiness.com
Privacy Policy Echo E-Business do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Please Read our Full Privacy Policy - http://www.learnebusiness.com/privacy.html


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Course Bookings Hotline:

UK 0845 838 4869
8:30-6pm Mon - Fri

International +44 845 838 4869


© 2007 - 2012 Echo E-Business Ltd, All Rights Reserved