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Course Booking Terms and Conditions

Payment

Payment is due in full before delivery and your place (s) is only guaranteed once payment has been received.  If there are insufficient places available on your chosen date, you will be offered an alternative day or a refund.

Payment must be made:
1) At time of booking - Online via debit/credit card or via our telephone sales line
2) By cheque within seven days of receipt of invoice, providing the training course is no sooner than 21 days from the date of booking.
3) Bank Transfer within seven days of receipt of invoice, providing the training course is no sooner than 21 days from the date of booking.

In all instances payment must be with us 10 days before the course is due to take place, unless otherwise agreed. Please contact us, with any queries regarding this.

Cancellation

Should you decide to cancel, the following fees apply:

• 30 days or more prior to training - no charge
• 29 days or less prior to training - admin fee of £99
• 14 days or less prior to training - for cancellations received on or after this date, or in the event of non-attendance, a 100% cancellation fee applies

All cancellations must be made in writing and will be acknowledged in writing. Alternatively, you may send someone else from your company for no additional charge.

Reimbursement

While we do not wish to cancel any of our courses, Echo E-Business Managment Ltd reserves the right to cancel or reschedule any training course at any time. In the highly unlikely event of this happening, we will offer you a choice of alternative dates or a full refund. We are not responsible for any extra costs incurred as a result of a cancelled seminar.

Course Venues

We select training venues for quality, safety, efficiency and customer comfort. We hire these venues and their services from third party companies such as Regus, or directly at the venues. We will not be liable for any damages or costs relating to personal damage, loss, theft, failure to provide service or other, by the venue. However, it is of concern to us if our clients are not satisfied or have a complaint about a venue. We will assist you with supporting any complaints you have about the venue, to the venue facilitator.